Returns & Exchanges

We want you and your dog to be completely satisfied with your Tug-E-Nuff gear, which is why we offer a 45-day return window for items in original, unused condition. If your purchase isn't quite right, our simple exchange and return process ensures you get the perfect fit for your training needs.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack your unused items in their original packaging, ensuring all tags are attached and the products are free of pet hair or debris.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or dispatch your exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing